Privacy Policy - The Regulated Bridge
Last Updated: May 10, 2026
The Regulated Bridge (“we,” “us,” or “our”) is committed to protecting your privacy while supporting families moving from survival mode to peaceful living. This Privacy Policy explains how we collect, use, and share information when you visit theregulatedbridge.com (the “Site”), use any of our services (including “Bridge Link” asynchronous coaching), sign up for our newsletter through Constant Contact, and/or make purchases through our Squarespace store.
1. INFORMATION COLLECTION
When you visit our Site, use our services (including “Bridge Link” asynchronous coaching), sign up for our newsletter, shop with us, or book services, we may collect:
Personal Details: Name, email address, phone number, and billing/shipping address (for example, when you make a purchase, book a session, or contact us).
Order Info: Details about the products, digital resources, or services you purchase (for example, The Bridge Journal or coaching sessions).
Payment Information: Payments are processed through secure third-party processors (such as Stripe or PayPal). We do not store your full credit card details on our servers.
Strategic Audit (“Noise”) Documents (If You Choose to Share Them): If you request document-based support/strategic audits, we may collect documents you provide such as IEPs, ETRs, and insurance/medical letters (“Noise” documents). These may be submitted through Google Forms and/or uploaded to Google Drive for the purpose of completing the strategic audit and related consultative deliverables.
Bridge Link Communications (Asynchronous Coaching): If you use our “Bridge Link” asynchronous coaching, we may collect the information you choose to share through that workflow (for example, written updates, reflections, questions, and other content you submit, and our responses), along with basic identifiers needed to provide the service (such as name and email).
Newsletter Signup Information (Constant Contact): If you sign up for our newsletter, we may collect your contact information (such as name and email address) and your subscription preferences, and we may receive related engagement data (such as whether an email was opened or a link was clicked) from our email service provider.
Site Usage Data: Our website is hosted by Squarespace, which may collect certain device and usage information (such as browser type, device identifiers, IP address, and related analytics data) to help maintain site functionality and understand how the Site is used.
2. USE OF DATA
We use your information to:
Fulfillment: Process transactions and fulfill orders, including providing access to digital products and sending confirmations/receipts.
Coaching and Services: Schedule, deliver, and manage coaching sessions and related support services you request.
Strategic Audits: Review and analyze any “Noise” documents you submit (such as IEPs, ETRs, and insurance/medical letters) to produce the strategic audit and related consultative recommendations you request.
Updates and Support: Respond to inquiries and send important updates related to orders, appointments, and service communications (including “Bridge Link” asynchronous coaching communications).
Marketing (Opt-In): If you opt in, send newsletters and helpful resources (including via Constant Contact). You can unsubscribe at any time using the link in the email or by contacting us.
3. SHARING
We only share information with trusted partners as needed to run our business, including:
Squarespace: To host our website/store and support basic site operations. (Squarespace privacy policy: https://www.squarespace.com/privacy)
Constant Contact: To manage newsletter signups and email communications. (Constant Contact privacy policy: https://www.constantcontact.com/legal/privacy-notice)
Payment Processors: To securely process payments (for example, Stripe or PayPal).
Google (Google Forms / Google Drive / Google Sites): If you choose to submit “Noise” documents or related information for strategic audits, we may use Google Forms for intake, Google Drive for collection/storage, and private Google Sites sub-pages to present or organize client-specific materials.
Legal Requirements: If required to comply with law, regulation, legal process, or a lawful request, or to protect our rights.
We do not sell your personal information.
4. COOKIES
We use cookies and similar technologies to improve your experience. Some cookies are necessary for the store to function (for example, keeping items in your cart), while others help with analytics and performance. You can manage cookie preferences through your browser settings; disabling cookies may affect certain Site features.
4A. STORAGE & SECURITY (GOOGLE DRIVE / GOOGLE SITES)
If you choose to submit “Noise” documents or other sensitive information for strategic audits, we use a “call-less” workflow designed to limit unnecessary sharing and reduce exposure. In that case:
Dedicated Drive Folders: Client documents are stored in dedicated, invitation-only Google Drive folders with access limited to the client and The Regulated Bridge.
Private Google Sites Sub-Pages: If we use Google Sites to organize or present client materials, those pages are set as private/restricted (not public) and access is limited to the intended client and The Regulated Bridge.
Access Controls: We use reasonable administrative and technical safeguards (such as account access controls and sharing permissions) intended to protect the confidentiality of your information. However, no method of electronic storage or transmission is 100% secure.
4B. IMPORTANT CONTEXT (CONSULTATIVE SERVICES)
Some information you choose to share may include sensitive educational and/or medical-related details. Our services are consultative coaching/advocacy support and strategic document audits; we do not provide clinical, medical, or mental health treatment. Even so, we aim to maintain high standards for document privacy and limit access to client materials as described above.
5. USER RIGHTS
Depending on where you live, you may have rights to:
Request access to the personal information we have about you;
Request correction or deletion of your personal information; and/or
Opt out of marketing emails at any time.
To make a request, contact us using the information below.
6. CONTACT INFORMATION
Questions or requests about this Privacy Policy can be sent to:
Kara Prevo
The Regulated Bridge
theregulatedbridge.com
Email: info@theregulatedbridge.com